EngageComms recognises and respects the importance of your privacy and understands the need to protect your personal information.

We are committed to compliance with the Privacy Act 1998, including the Australian Privacy Principles which detail how personal information may be collected, used, disclosed, stored and destroyed.

What is personal information?

Personal information is something that identifies an individual. We generally obtain this through the course of our business services, via phone calls, emails, surveys, forums or related channels. Examples of personal Information we collect can include names, addresses, email addresses, phone numbers, occupation and employment.

We may collect the personal information of business contacts and clients, client stakeholders, engagement and research participants, journalists, employees, job applicants and suppliers. When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Cookies

When you browse our website, contact us electronically, or engage with us on social media, we may record geographical tagging, cookies, your IP address and statistical data from your activity. We may use this information to review and improve our services and your user experience on our digital platforms.

You can delete cookies on your computer by following the support guide in your internet browser.

Third parties

Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such cases we will use your information for reasonable business purposes as outlined in this Privacy Policy and in accordance with relevant legislation and regulations.

Disclosure of personal information

We may disclose your personal information in the following circumstances:

• for the primary purpose for which it was obtained and where you have given consent
• to third parties if you give consent
• where required or authorised by law.

Storing your personal information

Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

We will store your personal information for varying periods, depending on the needs of our business services. When your personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

Access to your personal information

You can request to access the personal information we hold about you and to update and/or correct it. We suggest you put your request in writing to us and we will respond in a reasonable time.

Under the Australian privacy laws, there may be valid reasons to refuse your request to access your personal information, such as if it may endanger a person’s life, health or safety, or if it will have an unreasonable impact on the privacy of others.

Privacy Policy enquiries and concerns

If you have any enquiries or concerns about our Privacy Policy please contact us at info@engagecomms.com.au 

You can also contact the Office of the Australian Information Commissioner at enquiries@oaic.gov.au